Call Accounting - Reducing Non-Business Calling Costs
ByCreative Assistant
Posted Date: Monday, August 04, 2008 | Viewed: 49
When setting up a call accounting system, including solutions to lower the costs associated with employees making non-business calls needs to be explored. Employees who ignore the rules often make expensive long distance calls or significantly reduce their level of productivity by making numerous and lengthy personal calls. Most experts agree that employee productivity is one of the primary factors for determining the success of a business. It's not just the major abusers that should concern a company. The total expense of the calls and the total loss of productivity of all the employees combined who mildly abuse the personal call limits can be huge for businesses.
Studies have concluded that approximately 30% of phone calls made on company mobile phones are made for personal reasons. Over time, the extra expense can be significant and worker productivity loss can be damaging. For example, fewer sales calls are being made which leads to less revenue. Software is available to include in call accounting systems that prevents mobile calls to be made that have not been approved by the employer. Companies can utilize software to separate business and personal telephone calls.
A survey performed by American Management Association and ePolicy Institute in 2005 concluded that surveillance of company phone lines is increasing. During 2001 a survey showed that approximately 9% of businesses recorded employee phone conversations. However, by 2005, about 19% of companies were monitoring employee's telephone conversations in specific job categories.
If employers choose to include monitoring employees' telephone conversations in their call accounting system they need to adhere to the law. Businesses have the legal right to monitor the company phone system for the intent of determining if employees are using the phone system for accepted purposes. Employers even have the legal right to record the calls of employees. However, the Electronic Communications Privacy Act states that companies have to notify their employees and the incoming callers that the monitoring of phone calls may occur.
Regarding invasion of privacy, by law after companies determine the employee's phone call is personal it should stop monitoring the phone call. The employer can simply make documentation of the personal call in their call accounting system and mention the personal call to the employee.
To avoid legal problems, employers should obtain the consent of all employees to monitor phone calls. Under the Federal Statute, Title III employers can legally monitor employee telephone conversations if they receive their permission beforehand. This should be done in writing.
call accounting systems should provide pertinent information regarding personal phone calls, including total cost and cost for individual employees, the length of calls and the destination of the calls.
By including a phone calling monitoring program in a call accounting system which employees believe is fair, companies can reduce phone costs and significantly increase worker productivity.
Article Tags: call accounting, reducing non-business calling costs, increasing worker productivity, personal call limits, phone call monitoring, call accounting sys
Author, Peter Verhoeff, writes articles on the business benefits of telecom expense management systems and call detail record technology. More information can be found at http://www.telsoft-solutions.com.
Related Articles on Management
- Project Management
by Sam Daniel
An alternate point of view is that project management is the discipline of defining and achieving ta... - Preparing the plan
by Saqib Ansari
A business plan is a complete description of a business and its plans for the next one to three year... - You Need to Earn a Living
by Lance Williams
Businesses, large or small, exist to generate a profit for their owners. Business owners— whether s... - Selling Your Own Work
by Lance Williams
Many manufacturing operations require too much capital or are too labour intensive to be viable opt... - Exchanges Markets
by Saqib Ansari
Secondary markets can be organized in two ways. One is to organize exchanges, where buyers and selle... - Fundamentals of Preparing an Effective Business Plan?
by William King
This article focuses on how businesses should contend with competitors in the market and manage thei... - Steps involved in making your Business Competitive
by William King
In this article discusses the fundamental steps or techniques help towards making your business comp... - Precautions for protecting local industry from the international industry
by William King
This article speaks to the issues surrounding international business coming into direct competition ... - Outsourcing in the present day and its advantages
by William King
This article focuses on the importance of outsourcing and how to effectively use it to make your bus... - Importance of communication in organization
by William King
This article deals with the effective means of communication enhancing the organizational environmen... - What are business ethics and what is their importance?
by William King
This article describes the importance of business ethics and how negligence towards them can have a ... - The Risks Management in Offshore Outsourcing
by Hanu Software
The most important thing is to find out if your offshore outsourcing provider is aware of these risk... - What role does human resource management play in a business?
by William King
This article explains the role of the human resources function in the management of a business.... - Surviving in intense competition, especially against big players
by William King
In today’s competitive world, innovation plays a key role. However, to be innovative, a business mus... - Accelerate your business performance in four easy steps!
by William King
This article focuses on the various steps by which you can improve the performance of your business.... - Surviving in a changing market
by William King
Changing market trends means constant review of marketing strategies to appeal to old and new custom... - Tips for developing great teams in an organization
by William King
This article outlines how to create efficient teams within an organization and achieve the greatest ... - Limiting loss liability: Implementing a slip and fall prevention program
by O'Dell Restaurant Consulting
This article for restaurant and retail business owners, outlines the benefits and steps to implement... - Helpful Tips to Motivate your Employees
by William King
This article provides tips which will help the owner of a business to motivate his employees effecti... - Surviving in a changing market
by William King
Changing market trends means constant review of marketing strategies to appeal to old and new custom... - Women and Leadership
by Jeff Lugerner
Executive coaching for women is a powerful tool in navigating organizational dynamics, and accelerat... - The Successful Collaborator
by Jeff Lugerner
Each and every day managers and leaders are told, directed and implored to collaborate with their pe... - Best Practices-Enhancing the Manager/Direct Report Relationship
by Jeff Lugerner
Our experience demonstrates that with a little time and effort spent developing your employees, empl... - Nine Golden Rules Of Business Forecasting
by supplychain
Most manufacturing / distribution businesses need to forecast future demands for their products. At ... - ID Cards – Plastic Yet Fantastic
by gabo gaboy
ID cards are vital in many ways. In a lot of countries around the world, carrying an ID card is made... - Business Ethics: Managing Your Relationship With Competitors
by Nazeer Daud
As a business, your competitors are just that: competitors. However, the way you treat your competit... - Strategy for Commercial Collection Agency!
by Hema Mittal
If you are a business, one of effects you dread is another business owing you wealth. While it happe... - Reach with corporate Instant Messaging!
by HARISH KUMAR
Instant Messaging (IM) has been for the most recent decade making inroads not only with teenagers ta... - The Factors Which Give Birth to Strategic Human Resource Management (SHRM).
by Gurinder Sobti
The role of HRM has been changed from last 10 years. So much development has taken place in the fiel... - Reward your Employees and Help your Favorite Charity
by Marvin Yakos
Now that is responsible economy! Finally, there is a way for companies to reward employees or client...
