Everyone has learning needs; no one has e-learning needs. That tells us elearning is a solution not an end in itself. Implemented right, it can be a powerful way of meeting learning needs. It’s turned out that implementing e-learning successfully is harder than we at first thought. There are technology hurdles to get over, and e-learning creates significant change across the enterprise—if it doesn’t, there’s no point. As everyone knows, change is almost always uncomfortable. For some time to come, anyone working on an e-learning project will be a pioneer but not an early pioneer. There have been enough implementation successes and failures for lessons to have been learned and best practices forged.
Since the dot-com crash, It is not heared people talking about e-business. That doesn’t mean it’s gone away, just the opposite. The e-business lessons we learned about nimbleness and connectedness are applied routinely in every business that aims to stay in business. The same thing happened with e-learning. Even though many enterprises have moved into a comfort zone where the traditional learning delivery channel—face-to-face training in a classroom—is used alongside elearning channels as a matter of policy, the lessons e-learning taught us have changed everything. The headline lessons are:
• Learning should be driven by business requirements not training requirements.
• The learner not the training department is at the centre of learning in the enterprise.
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