Looking at the e-learning experience from the learner’s point of view, e-learning appears as combinations of the following elements:
• Logon process
• Registration process
• Personal profile
• Competency and skills assessments
• Course catalogues
• Course enrolment processes
• Pre-defined learning paths
• Personal learning path
• Customizable home page
• Online courses—custom built or bought off-the-shelf, usually containing
some combination of these elements:
• Pre-assessment
• Text
• Graphics, photographs
• Streaming animations, audio, video
• Simulations
• Interactive exercises
• Online and downloadable tools
• Quizzes
• Bookmarks
• Online notepads
• Post-assessment
• Feedback forms
• Downloadable courses or course elements
• Electronic Performance Support Systems (EPSS)
• Moderated message boards (formal peer-to-peer communication)
• Peer-to-peer message boards (informal peer-to-peer communication)
• Peer-to-peer Instant Messaging (informal peer-to-peer communication)
• Virtual classrooms—live and archived
• Online mentoring
• Other collaborative applications, e.g. Lotus Anytime, Webex, Groove
• Web casts—live and archived
• Links to public or subscription Web sites
• Access to proprietary or third-party Knowledge Management databases
• Online help files
• Online help desks
• Telephone help desks
From the enterprise’s point of view, you need to decide which of these elements your learners need and whether to buy or build them. In addition, there are elements which the learner does not see but which are essential from the enterprise perspective. They include:
• Activity tracking mechanisms
• Reporting tools
• Certification processes
• Course catalogue management tools
• Competencies and skills profiles database
• Links to HR and other enterprise-wide applications
• Classroom resource management tools
• Localization tools
• Content authoring tools
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